FAQs

INTERNATIONAL: Free tracked standard shipping on orders over $100 (USD). Shipping prices will be reflected at checkout. On orders under $100, we offer tracked standard shipping for $12.

*Free shipping is applied after discounts and before taxes.

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

If you wish to cancel an order, reach out to us within this window to ensure a fast order cancel.

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

INTERNATIONAL: After your order has been shipped, delivery usually completes within 5-10 business days.

During peak season and other holidays, delivery may take up to 15 business days. We thank you in advance for your patience.

We ship our most of our orders directly from our factory in China. We use many different carriers throughout the delivery process.

Check your tracking number to see which carrier has it.

Yes, we do have a fraud protection system in place and information is secured with Shopify security systems.

We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.

We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.

We have a 30-day return policy, on all of our clothing items, and a 7-day return policy on everything else; both counting from the day of delivery. Please view the product page's 'Shipping, Returns & Guarantee' tab to see which return policy your item applies for. 

For most items, your item must be in the same condition that you received it, with tags, and in its original packaging. 

For items with a 30-Day Satisfaction Guarantee (mostly clothing items), we will return and refund your item free of charge unconditionally within the 30 day period.

To start a return, you can contact us at contact@motorsquared.com. 

When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer will be responsible for the shipping of the return, unless stated otherwise (ex. 30-Day Satisfaction Guarantee).

You can always contact us for any return question at contact@motorsquared.com.

In most cases they will be processed within 2-7 business days from the date it was delivered to our warehouse.

For items with a 30-Day Satisfaction Guarantee (mostly clothing items), we will return and refund your item free of charge unconditionally within the 30 day period.

For items that do not qualify, you will be responsible for the return shipping fee.

If you order included items that does not have the 30-Day Satisfaction Guarantee and you wish to return those items along with items that do, you will be responsible for the fees for the entire return shipping.

We are sorry to hear this. Customer satisfaction is our biggest priority. Please reach out to our support team at contact@motorsquared.com with your order number and a photo of the item you have received to further assist you!

We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back within 24-48 hours. We do not respond back to e-mails over the weekend.

If you have received a notification that your order has been delivered and found that nothing has been found we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.

If you still have not received the package after that time please reach out to our support team by emailing us at contact@motorsquared.com as we can start a claim and investigation with the carrier.

We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.